{"created":"2023-05-15T16:31:52.911783+00:00","id":3483,"links":{},"metadata":{"_buckets":{"deposit":"4521c145-2c32-4c50-a143-6fc80b503372"},"_deposit":{"created_by":2,"id":"3483","owners":[2],"pid":{"revision_id":0,"type":"depid","value":"3483"},"status":"published"},"_oai":{"id":"oai:nagasaki-u.repo.nii.ac.jp:00003483","sets":["82:87:125:243"]},"author_link":["14789","14788"],"item_3_alternative_title_19":{"attribute_name":"その他のタイトル","attribute_value_mlt":[{"subitem_alternative_title":"Service and Its Business Performance"}]},"item_3_biblio_info_6":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2016-06-30","bibliographicIssueDateType":"Issued"},"bibliographicPageEnd":"16","bibliographicPageStart":"1","bibliographicVolumeNumber":"32","bibliographic_titles":[{"bibliographic_title":"長崎大学経済学部研究年報"},{"bibliographic_title":"Annual review of economics","bibliographic_titleLang":"en"}]}]},"item_3_description_4":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"Does the logic of “Monozukuri/Monotsukuri” encompass that of “Omotenashi”? The answer from our study is No. This paper tries to reveal the structure of that question theoretically according to Lovelock and Wirtz (2007)．After reviewing Suzuki and Matsuoka (2014)，which verifies the relationship among Employee Satisfaction, Customer Satisfaction, and Financial Performance in a hotel business case using a numerical method, we rethink the notion of the “service recovery paradox” in terms of our first question. One of the four service categories (Lovelock and Wirtz，2007)，which refers to both the intangible nature and the people's mind directly oriented, therefore\nthat is closely relevant to “Omotenashi”, seems to preclude “Monozukuri”. While taking the nature of that cell in the four service categories into consideration, we compare Human Resource Management with Internal Marketing in order to extract differences of the two as well as similarities.","subitem_description_type":"Abstract"}]},"item_3_description_64":{"attribute_name":"引用","attribute_value_mlt":[{"subitem_description":"長崎大学経済学部研究年報, 32, pp.1-16; 2016","subitem_description_type":"Other"}]},"item_3_full_name_3":{"attribute_name":"著者別名","attribute_value_mlt":[{"nameIdentifiers":[{"nameIdentifier":"14789","nameIdentifierScheme":"WEKO"}],"names":[{"name":"Hayashi, Toru"}]}]},"item_3_publisher_33":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"長崎大学経済学部"}]},"item_3_source_id_10":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN10030515","subitem_source_identifier_type":"NCID"}]},"item_3_source_id_7":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"09108602","subitem_source_identifier_type":"ISSN"}]},"item_3_text_62":{"attribute_name":"sortkey","attribute_value_mlt":[{"subitem_text_value":"1"}]},"item_3_text_63":{"attribute_name":"出版者別言語","attribute_value_mlt":[{"subitem_text_value":"Faculty of Economics, Nagasaki University"}]},"item_3_version_type_16":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"林, 徹"}],"nameIdentifiers":[{}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2020-12-21"}],"displaytype":"detail","filename":"keinen32_1.pdf","filesize":[{"value":"97.6 kB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"keinen32_1.pdf","url":"https://nagasaki-u.repo.nii.ac.jp/record/3483/files/keinen32_1.pdf"},"version_id":"3fd6bad5-e1cf-44b8-8d11-5a18ebdae293"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"Monozukuri/Monotsukuri","subitem_subject_scheme":"Other"},{"subitem_subject":"Omotenashi","subitem_subject_scheme":"Other"},{"subitem_subject":"service recovery paradox","subitem_subject_scheme":"Other"},{"subitem_subject":"HRM","subitem_subject_scheme":"Other"},{"subitem_subject":"Internal Marketing","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"サービスと経営成果","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"サービスと経営成果"}]},"item_type_id":"3","owner":"2","path":["243"],"pubdate":{"attribute_name":"公開日","attribute_value":"2016-07-11"},"publish_date":"2016-07-11","publish_status":"0","recid":"3483","relation_version_is_last":true,"title":["サービスと経営成果"],"weko_creator_id":"2","weko_shared_id":-1},"updated":"2023-05-16T03:32:45.822323+00:00"}